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Business Process Reference Model for Healthcare

Leverage our reference model as a shortcut to optimal business processes. Rooted in over 20 years of healthcare consulting experience, it gives instant access to industry best practices, ensuring the long-term success of your strategy.
About New Healthcare’s Process Reference Model

About New Healthcare’s Process Reference Model

  • state-of-the-art “To-Be” processes that cover up to 90% of healthcare organization’s needs
  • delivered in BPMN 2.0 format, easy to use and integrate
  • aligned with SAP standards and SAP Best Practice
  • suitable as a reference for healthcare organizations of all sizes

How businesses benefit from New Healthcare's Process Reference Model

Healthcare providers

Healthcare providers

Maximize the value of your SAP S/4HANA migration by leveraging industry best practices with a reliable benchmark—or expert second opinion—for your transformation.
Consultancy companies

Consultancy companies

Enhance your client projects by leveraging standardized healthcare processes—reducing project risks, increasing delivery confidence, and ensuring consistent, high-quality outcomes.
Elevate business processes with clarity.
Get instant access to optimal healthcare "To-Be" processes
with our proven, industry-specific reference model.

Specialized for Healthcare, Optimized for Results

Accelerated S/4HANA migration

A clear reference for every business process simplifies the SAP system upgrade reducing implementation complexity, saving time, and minimizing risks.

Based on real-world experience

Developed through more than 20 years of healthcare consulting experience, our Process Reference Model provides proven accuracy and applicability.

Incorporated industry-specific best practices

Designed specifically for healthcare, our Reference Model aligns with SAP Best Practice, providing a shortcut to the state-of-the-art features for all departments.

Multi-layered mapping structure

The model is designed for drilling down from business level to implementation level to user training level, providing comprehensive overview and clarity for all involved parties.

Ready for use — with or without guidance

New Healthcare's Process Reference Model can be used out of the box or with guidance from New Healthcare’s trusted partners—to fit all specific needs.

Contact us
to see how our solutions can support your next project

These hospitals made the most of their S/4HANA migration using our Process Reference Model:

Erzgebirgsklinikum

The Erzgebirgsklinikum (EGK) is a renowned service provider for the health and quality of life of the people in the Erzgebirge, Germany. With over 2,200 highly qualified employees and 1,000 inpatient beds, the EGK guarantees care for around 40,000 inpatients and 135,000 outpatients every year.

Stiftung Kreuznacher Diakonie

The Stiftung Kreuznacher Diakonie is a major church-based foundation in Bad Kreuznach, operating five hospitals and four hospices. With around 6,800 employees, it offers diverse healthcare and social services to support community well-being.

Universitätsklinikum Heidelberg

Heidelberg University Hospital is one of the most renowned medical centers in Germany. The hospital has 2,599 beds and employs over 13,849 people from over 130 nations. Every year, over 85,000 inpatients and over 1.1 million outpatients are treated here.

What happens next?

Every product delivery begins with a tailored consultation process to define the best path forward. Our approach ensures that both sides gain a clear understanding of goals, needs, and expectations from the product. Whether you have a specific request or just want to explore possibilities, we’re happy to discuss your needs in a dialogue.
1
Submit a consultation request

Fill out the contact form above to get started.

2
Schedule the kick-off meeting

We respond to your request and arrange a convenient time for our initial discussion.

3
We discuss your needs together

We meet online to explore your needs, goals, and expectations.

4
Receive a proposal

Based on your requirements, we deliver a clear solution proposal — with timeline and pricing.

5
Deal ready to close

Based on your feedback, we refine the proposal and explore the next steps together.

Is New Healthcare's Process Reference Model customizable to our organization’s specific processes?

Our Process Reference Model is intentionally not designed for customization, as it reflects the optimal target configuration of healthcare processes, based on extensive experience with numerous clients. In fact, deviations from this reference in SAP migration projects often lead to additional costs and delays that could otherwise be avoided.

How frequently is the Process Reference Model updated or revised?

Individual sections of the Process Reference Model are regularly reviewed by our experts, based on user feedback, insights from new projects, and updates to SAP Best Practices. We ensure ongoing relevance and accuracy by keeping the Reference Model aligned with the latest industry standards.

What types of organizations and industries does New Healthcare work with?

Our name reflects our mission: to make European healthcare more efficient, innovative, and sustainable. We support healthcare institutions of all sizes across Europe. Our solutions are designed for any organization looking to enhance the efficiency of healthcare processes and systems — whether hospitals, consulting firms, or IT service providers.

How does New Healthcare ensure data security and compliance with industry regulations?

All our products and solutions comply with European (GDPR) and local data protection regulations. Any data collected or processed by New Healthcare meets strict security and compliance standards, as outlined in agreements with all parties. If needed, we’re happy to sign an NDA at the consultation stage to ensure the highest level of privacy.

How flexible is New Healthcare's approach if the product requirements change over time?

Something will definitely change — it always does. That’s why adaptability is at the core of how we work. We understand that the business landscape is constantly evolving, which is why we follow flexible methodologies to ensure our solutions keep pace. We take full responsibility for what we deliver and are ready to continuously adapt and refine our approach to meet your needs and a shifting environment.

What kind of support is available after product implementation?

Our work doesn’t stop at product handover. Our team and partners are committed to long-term collaboration and are happy to transition into support mode — ensuring everything runs smoothly over time. Whether it’s troubleshooting, updates, or further optimization, we stay involved to keep your solution effective and aligned with your evolving needs.

I have other questions but don’t want to schedule a meeting with New Healthcare yet. What should I do?

We’d be happy to answer any questions within our scope — no commitment required. We believe even a casual conversation can lead to long-term, productive collaboration. Feel free to reach out to us at sales@new-healthcare.mt.

Exclusive Industry Knowledge

Exclusive Industry Knowledge

New Healthcare experts understand the unique challenges of European healthcare industry and deliver solutions tailored to real-world needs.

Proven Product Reliability

Proven Product Reliability

Backed by a track record of successful implementations, New Healthcare offers tested, results-driven products that work.

Forward-Thinking for Lasting Results

Forward-Thinking for Lasting Results

New Healthcare goes beyond quick fixes, focusing on sustainable solutions that drive long-term efficiency and innovation for better patient care.

Flexibility & Adaptability

Flexibility & Adaptability

New Healthcare's products evolve with customer's needs, ensuring seamless integration into the existing systems and workflows.

Ensure state-of-the-art business processes in your healthcare organization
Get in touch with New Healthcare experts to see how our Process Reference Model can help you map, align, and optimize your SAP-supported processes.

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